Hello Michael:
I want to thank you for taking the time to share your recent experience at the McDonald's in Hamtramck, MI with me. Your feedback is very important to us as it allows us to better understand how we can improve our service to you.
I am sorry that the restaurant was out of ketchup. Please be assured that we want to provide you with an exceptional experience every time you visit us. From your email, it is clear we did not meet your expectations. Again, I am truly sorry we disappointed you.
I want you to know that I have already taken action on your feedback. After reading your email, I immediately shared the information you brought to our attention with the local franchise owner of the restaurant you visited. Additionally, I notified our regional McDonald's consultant who works with this owner for follow-up in the restaurant and appropriate corrective action.
Again, Michael, thank you for sharing your feedback. We appreciate your business and we hope to have the pleasure of serving you soon.
McDonald's Customer Response Center
ref#:7318484
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The McRib? sandwich is back 11/2! Limited time only at participating U.S. restaurants.
You wrote:
I don't want anything for free. I just want to report the fact that this restraunt didn't have ketchup today!!!
If I would have known that, I would've went across the street to checkers whose fries don't even need ketchup.
The manager's name is David. They do not have ketchup today. If he says otherwise, I have a recorded phone call and video of them acknowledging that they didn't have ketchup.
regards
michael kim
concerned consumer of lazy managers
tell david to go back to mcdonalds college.
